Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Once your order is processed, you’ll receive a confirmation email with your tracking number and shipping details. Orders placed on weekends or holidays will be processed the next business day.

Shipping Timeframes

Our average delivery time varies depending on your location:

  • United States & Canada: 7–14 business days

  • Europe & United Kingdom: 8–16 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 12–20 business days

Please note that these are estimated timeframes. Actual delivery times may vary due to factors beyond our control such as customs delays, weather conditions, or local courier issues.

Shipping Charges

Shipping fees are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions, which will be clearly stated on the website or during checkout.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking link so you can follow your package in real time. Please allow up to 48 hours for the tracking information to update after dispatch.

Incorrect or Incomplete Address

Please double-check your address details before placing your order. We cannot be held responsible for delayed or lost shipments due to incorrect addresses. If you realize you entered the wrong address, contact us within 24 hours of placing your order, and we’ll do our best to correct it before shipping.

Customs and Import Duties

International orders may be subject to customs fees, import taxes, or duties charged by your local government. These fees are not included in our prices and are the responsibility of the customer.

Delayed or Lost Packages

While we strive for timely deliveries, delays can occasionally occur. If your package appears lost or hasn’t arrived within the estimated delivery window, please contact our support team, and we’ll assist in resolving the issue promptly.

Contact Us

For any shipping inquiries or assistance with your order, please reach out to our customer support team at racychj@gmail.com